Support
Questions about a product, an order, or a return? Send us a note and we'll get back to you.
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Message us
Use the form and a real person will reply, usually within one business day.
Support hours
Monday to Friday, 9am–5pm ET. Weekend messages are answered Monday.
Order issues
Have your order number ready and we'll sort it out quickly.
Answers
In-stock items are picked and packed within 1–3 business days. From dispatch, delivery is 15–20 business days worldwide, and a little longer for remote regions and islands.
Shipping is free on every order, to every country we ship to. There's no minimum spend and nothing added at checkout — the price you see is the price you pay.
Yes. A tracking number is emailed as soon as your parcel leaves the warehouse, and you can look it up any time on our Track order page.
Contact us within 7 days of your order arriving and we'll refund you — there's nothing to send back. Damaged or faulty items are covered too: send us photos and we'll sort it.
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